Nouvelles
Do you already know InVue? Not yet? Then it’s high time you did, because we have their products in our shop!
...Do you already know InVue? Not yet? Then it’s high time you did, because we have their products in our shop!
InVue's mission is to minimise theft while enhancing the customer experience in retail and hospitality environments. The vendor's portfolio includes universal, compact and operating system-independent holders for USB-C tablets from all manufacturers and Apple Lightning tablets up to 13".
Get to know InVue und and its products now: Manufacturer overview
Do you already know Advantech? Not yet? Then it’s high time you did, because we have their products in our shop!
...Do you already know Advantech? Not yet? Then it’s high time you did, because we have their products in our shop!
Advantech is a leading vendor of automation and I/O products, specialising in the development and manufacture of hardware solutions for the Internet of Things. The vendor's portfolio includes powerful industrial computers for various fields – Including compact vehicle terminals, versatile tablets, Android-based all-in-one computers and more.
Get to know Advantech und and its products now: Manufacturer overview
With ...
With Springmatic, Springdel offers an AI-enabled enterprise MDM platform that enables the deployment, management and optimisation of entire device fleets with an unlimited number of shared devices. It has an edge-first architecture and real-time utilisation for an interactive edge of things and rapid updates across the entire company. The platform also supports a wide range of operating systems, including Android (AOSP, GMS, non-GMS), iOS and Windows. A cloud or on-premises solution is also available as an option.
Find out more about Springdel's MDM software from your sales representative now!
Get it now and secure the SUNMI ...
Get it now and secure the SUNMI K2 at an attractive special price!*
The Android kiosk system for wall mounting is easy to operate via its capacitive 24" FHD touch display and processes up to ten simultaneous touches. The integrated 80mm receipt printer with auto-cutter quickly produces receipts at up to 150 mm/sec. and the built-in 2D barcode scanner also captures barcodes from the display of a smartphone.
For exact prices, please contact your sales representative – call now and order the SUNMI K2 today!
* Only valid for SKU »sunk2« and only while stocks last.
From now on, your customers have the opportunity to upgrade selected models of the Colormetrics P5100 and P5500 POS systems with a warranty upgrade to extend the...
From now on, your customers have the opportunity to upgrade selected models of the Colormetrics P5100 and P5500 POS systems with a warranty upgrade to extend the warranty period to 5 years!
The warranty upgrade must be booked directly when purchasing the POS systems. Booking it in a separate order is not possible.
The following SKUs include the warranty update:
Colormetrics P5100 : colorwar5100-2, colorwar5100i3-2, colorwar5100i5
Colormetrics P5500 : colorwar5500-2-1, colorwar5500i3-2, colorwar5500i5-2
Benefit from the extended warranty period and order the Colormetrics P5100 and P5500 POS systems with the warranty upgrade directly from your sales representative!
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Complaining – the national pastime of the Germans
Let’s be honest, we Germans love to complain – about the weather, football, the economy, politics, etc....
Let’s be honest, we Germans love to complain – about the weather, football, the economy, politics, etc. This unites us all – regardless of our social class or political affiliation. Complaining is a national pastime in Germany. We love to grumble about high prices, the shortage of skilled workers and the weakening economy, while at the same time discussing our next holiday or the four-day week. Please don’t get me wrong, I am all for everyone taking a lot of time off and having a good rest – the only thing that bothers me is the fact that we love to see everything in such a gloomy light! We have to start working together to find solutions, because what we forget amidst all the moaning are our own abilities.
No, Germany is not falling apart! Germany still has a lot of untapped potential. We have people with great ideas, curious and inquisitive people (yes, even among Gen Z), a high average level of education, a high degree of legal certainty, a consistently strong industry, very good research ... and yes, we also have the capital. But we have to stop complaining and focus on our strengths. We are capable of innovation, we can be or remain market leaders in many areas, but, at the same time, we have to be open-minded. Even if one area collapses, we can successfully develop and expand a subsequent one. These are our strengths. However, we have to accept the challenge – be it in society, in politics or in the economy. Burying our heads in the sand won’t help us.
We are once again facing enormous opportunities for our future – whether in medical research, industry, the energy sector or, of course, across the board in the field of AI. And that’s just what comes to mind. There is, of course, much more. Let’s work together to develop new ideas that will advance us not only as a society, but also as a business location. There is potential out there, it just needs to be tapped! And by the way, we’ll have less reason to complain!
The road to success: do we really have to get worse at everything?
Last week I had a conversation with a customer that left me speechless....
Last week I had a conversation with a customer that left me speechless. Our sales department asked me to speak to a customer on the phone who doesn’t buy from us because we supposedly supply end customers.
No problem, I thought. I called and explained that this is exactly what we don’t do, and that this is a key promise to our dealers. There are extremely rare exceptions – only if a vendor forces us to or a retailer explicitly asks us to. But that almost never happens.
Then it turned out that there was a misunderstanding: the customer said that we also supply small retailers. My answer: »Yes, we do and we have to, based on our contracts with the vendors. Our competitors do that too.«
»All correct«, I hear, but then it got exciting: »Your large competitors are not interested in small customers, so they are poorly served. At Jarltech, small dealers feel comfortable because you provide great service.«
I didn't know whether to laugh or cry ... A customer doesn’t buy from us because our service is too good? I hadn’t expected that.
But don’t worry, contrary to the headline: We will continue to endeavour to offer every customer the best service we can!
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important....
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
Here in Shenzhen is the Grand Hyatt Hotel – I was here at least six times a year before Corona – and even stored some luggage in Shenzhen, so that I only had to fly with hand luggage. Liquids and such ... that was difficult on the plane.
It’s been over three years since I was last here, and I arrived to be greeted by an armada of hotel staff. My beloved Coke Zero was waiting for me in the car outside the airport. My luggage, which I hadn’t expected to see again, had been stored for three years and completely cleaned for my new stay. Everything was hanging in the wardrobe and the bathroom was neat and tidy. My razor was charged and my chargers stood on the desk. Of course, the fridge was full of Coke Zero and the white wine I had last drunk three years ago. Even the room service knew what I liked to eat.
That’s what hospitality really is. And we have to do the same at Jarltech. Always write down what our customers want and like. And when I go out to dine with a customer, I need to know whether they are vegan or if they don’t like pork, for example. Some customers want to be called and courted on a weekly basis, whereas others find this rather annoying. Some still prefer paper catalogues, others believe it’s environmental pollution. And all the better if a customer returns after three years, and I still have it all written down somewhere. Jarltech may not be a hotel, but we are a service provider that has to differentiate itself The difference is always in the details.
