First of all, I can not completely forbid PowerPoint at Jarltech. Numbers for banks, as well as technical diagrams, occasionally find their way to the screen via PowerPoint. But principally, we have a "no PowerPoint" policy.
Some visitors facial features noticeably fall when we say "just forget about PowerPoint and tell us something about your company". Or wouldn't we rather hold the product in our hands"? Good presentations are simply too rare. "Yes, this is from the marketing department, and we will just skip this page, and the next " does not sound like preparation. And, if you do show slides, then please without text. Of course one would like to take a look at the factory of a vendor ... unfortunately right next to it is a box with 20 technical facts about the factory. This data, if interesting, has been comprehended after one second - but of course the presenter starts to read these numbers one at a time beautifully looking away from the audience, always with his eyes glued to the screen. For you see, he does not know the figures, not even roughly, because they do not interest him either.
Particularly with Asian companies you will notice that the presentations mostly contain the company history starting from 1965, but rarely something about the future. If you talked about it, your conversation would get a better result. And, interposed questions are of course to be avoided, because then the whole spectacle takes even longer.
When we meet new customers or suppliers, we will first provide them with a small book about Jarltech. It has lots of pictures, and everyone can linger on the page that most interests him. Even hand-outs are even better than PowerPoint - so the speaker, if he is not completely ignorant, will at least register that his listeners (or fellow readers) have already turned ahead five pages out of boredom. If I am a salesman - and arent we all - I have to remember what the person sitting across from me really is interested in, and then take that route.
This is how time-wasting occurs, caused by PowerPoint (not only during preparation, but especially among the target audience), which is hard to outdo. Since we usually do not serve alcohol at meetings, one can not often effectively block out the happenings around him. I can not sleep with my eyes open. In addition, I snore, so that would be noticeable.
Why is it that just because you have an appointment somewhere, and therefore have driven for three hours, you must necessarily sit together for at least an hour? If you have a message which only takes fifteen minutes, then everything is fine. Or else you need a new message, or maybe several, but you do not have to get on someone elses nerves. Unfortunately, in the IT industry not many people are really funny, to make such a meeting entertaining.
So please, bring us products, talk about content, show us interesting pictures - but please do not read any text from the wall. We can do that ourselves. Has anyone ever tried that? Just put a slide with text up on the wall, then keep your mouth shut and let the audience read for themselves? That would probably go faster. This degrades the presenter to the status of a fool though, since he now may only press the "next slide" button. Perhaps, however he does not talk until he is blue in the face, and has the strength to speak about what is seen.
A nice function is the display of the page number at the bottom right. If you see "Slide 4 of 274" that gives me a signal to suddenly receive an important call, causing me to then leave the room and actually do something meaningful. Do you know the apps that call you back at the push of a button? So, just a little touch of the hand is enough, and 20 seconds later the phone rings and my dog calls me, or whoever, but of course urgently. Try it out!
Is that rude? Yes, so in the future you should rather have the courage at the beginning to say what you expect from a conversation, and especially what you already know and do not want to hear again. It would be even better to say right with the invitation: Please, no PowerPoint. Not even printed. And in no case an "introductory presentation before the round of talks" - because when I go there, I am already in the mood for a conversation. And, why increase the tiredness of the business partners right at the beginning?
Recently, in a round of managers who have been dealing with barcodes for 20 years, someone actually read three slides explaining what a 2D barcode is and what you might need it for. Why? Because the slides were there from the presentation the previous day. After all, to remain consistent, the meeting cookies were also from the previous day.
Chatting with the CEO
Some CEOs never have time for anything – they are always busy, always stressed. That’s true, for the most part. But above all, a CEO needs to prioritise....
Some CEOs never have time for anything – they are always busy, always stressed. That’s true, for the most part. But above all, a CEO needs to prioritise. He needs to know what is important.
Ok, so what is important currently? To me, it’s important that I don’t lose touch with our customers. I want to know what challenges and chances we are facing. What do our customers need right now? How can we best support them? In which area could we improve?
That’s why I started the Jarltech CEO chat. Starting now, customers who are logged in to the webshop have the opportunity to chat with me. Of course, I will not be available all the time, but I will make time to be available on a regular basis, and as often as I can.
So, the next time you are logged in to our website and you see the chat symbol with my name on it, try it out for yourself! I look forward to chatting with you!
Europe 2025
Naturally, the current economic situation in Germany, as well as that in Europe, is heavily on my mind....
Naturally, the current economic situation in Germany, as well as that in Europe, is heavily on my mind. After all, I am a business owner who is responsible for 430 employees. What I am missing, however, is a clear political direction in terms of the economy. Does our European policy have any answers?
Let me put it this way: As a medium-sized entrepreneur in the year 2025, I have a plate full of challenges every day. We must constantly ask ourselves the question, how do we make our business even more sustainable? Sustainability has long since ceased to be a trend and has become something of a must.
Digitalisation is another hot topic. Whether that means automating processes, upgrading our IT infrastructure or sensibly implementing AI – you cannot afford to simply do nothing. At the same time though, we are struggling with heaps of bureaucracy. It would be so nice if the regulatory jungle would be streamlined a little, so that we do not need to battle mountains of paperwork each month. And no, I don’t mean in the sense of Elon Musk.
Then there is the matter of the skilled labour shortage. The demographic change is real, and it is beating down our labour market. On a European level we are discussing migration, but the discussion is (more or less) one-sided. It is an important discussion, but it must be comprehensive and not only conducted in a one-dimensional way. How do we deal with this change and how do we attract qualified specialists? This is a relevant factor in remaining competitive.
And, as you already know, we think outside the box: Geopolitical uncertainties and an ever-changing global playing field require us to remain flexible and agile. Whether it is retail, customs duties, energy prices or international conditions of competition – we must have Plan B ready to go – economy and politics together.
In short: Europe 2025 offers us many challenges but also enormous potential. European entrepreneurs want to lead the way and shape the future, but we need sensible framework conditions and planning security from politicians!
Complaining – the national pastime of the Germans
Let’s be honest, we Germans love to complain – about the weather, football, the economy, politics, etc....
Let’s be honest, we Germans love to complain – about the weather, football, the economy, politics, etc. This unites us all – regardless of our social class or political affiliation. Complaining is a national pastime in Germany. We love to grumble about high prices, the shortage of skilled workers and the weakening economy, while at the same time discussing our next holiday or the four-day week. Please don’t get me wrong, I am all for everyone taking a lot of time off and having a good rest – the only thing that bothers me is the fact that we love to see everything in such a gloomy light! We have to start working together to find solutions, because what we forget amidst all the moaning are our own abilities.
No, Germany is not falling apart! Germany still has a lot of untapped potential. We have people with great ideas, curious and inquisitive people (yes, even among Gen Z), a high average level of education, a high degree of legal certainty, a consistently strong industry, very good research ... and yes, we also have the capital. But we have to stop complaining and focus on our strengths. We are capable of innovation, we can be or remain market leaders in many areas, but, at the same time, we have to be open-minded. Even if one area collapses, we can successfully develop and expand a subsequent one. These are our strengths. However, we have to accept the challenge – be it in society, in politics or in the economy. Burying our heads in the sand won’t help us.
We are once again facing enormous opportunities for our future – whether in medical research, industry, the energy sector or, of course, across the board in the field of AI. And that’s just what comes to mind. There is, of course, much more. Let’s work together to develop new ideas that will advance us not only as a society, but also as a business location. There is potential out there, it just needs to be tapped! And by the way, we’ll have less reason to complain!
The road to success: do we really have to get worse at everything?
Last week I had a conversation with a customer that left me speechless....
Last week I had a conversation with a customer that left me speechless. Our sales department asked me to speak to a customer on the phone who doesn’t buy from us because we supposedly supply end customers.
No problem, I thought. I called and explained that this is exactly what we don’t do, and that this is a key promise to our dealers. There are extremely rare exceptions, – only if a vendor forces us to, or a retailer explicitly asks us to. But that almost never happens.
Then it turned out that there was a misunderstanding: the customer said that we also supply small retailers. My answer: »Yes, we do and we have to, based on our contracts with the vendors. Our competitors do that too.«
»All correct«, I hear, but then it got exciting: »Your large competitors are not interested in small customers, so they are poorly served. At Jarltech, the small dealers feel comfortable because you provide a great service.«
I didn't know whether to laugh or cry ... A customer doesn’t buy from us because our service is too good? I hadn’t expected that.
But don't worry, contrary to the headline: We will continue to endeavour to offer every customer the best service we can!